Global Sanya Travel Service Co., Ltd.

Terms & conditions

Travel arrangements and prices detailed on our web sites are provided by Globalsanya Travel Service Co., Ltd. We do not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.

It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.

TERMS AND CONDITIONS OF BOOKING

Deposits: Bookings over RMB10000 or traveling more than 30 days out will be required to pay a deposit of 20% per room at the time of confirmation. Any such booking not deposited with us by the agreed time will be canceled with notification. Deposit conditions for certain accommodation and tour products may vary. We will advise you in writing of these conditions at the time of booking.

Bookings over Labor Day, National Day, Christmas Day and Chinese Lunar New Year requires a non refundable deposit for hotels. The amounts of deposit may vary according to different hotels’ policy.

Bookings made less than 30 days prior to travel: Bookings made within 30 days of travel must provide a credit card guarantee at the time of booking.

Final Payment: We will collect the payment upon your arrival in Sanya. We firmly declare that we will not charge the payment through your credit card, it is just for guarantee only. No vouchers will be issued until final payment is completed.

Card Fees: If you pay by credit card, please note that a card fee will be applied automatically to credit card. Payment amounts: 3% - Mastercard, Visa, Diners, American Express.

Standard Cancellation Policy: the cancellation amount will be stated clearly on the Confirmation Letter when we finalized your holiday booking and received your authorized confirmation.

Late Booking Fees: A late booking fee of RMB100.00 can be charged if booking is made within 24 hours prior to departure. This depends on the amount of administration work involved, and if applicable, you will be notified at time of reservation request from you.

Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.

Refunds: No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available. All refund requests must be in writing, and made direct to us or through the agent from whom the travel arrangements were purchased. Claims must be made within 15 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness.

Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to us during the event to allow us an opportunity to rectify the situation or provide assistance.

Currency: All rates are quoted in Chinese RMB or as otherwise indicated.

Travel Insurance: It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s).

Check In / Check Out Times: These vary according to operator. Generally your accommodation check in is 2pm and check out 12am. Please note that most properties will require a security deposit on check-in date, you can use your credit card for the deposit. In the instance that you don’t have a credit card usually a cash bond will be required.

Prices DO Include: Accommodation, transfers, tours/cruises, car hire, government taxes and any other inclusions as specified in writing on the Confirmation Letter.

Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the Confirmation Letter.

SITE COPYRIGHT

The copyright on all original contents included in our web sites is held exclusively by Globalsanya Travel Service. Co., Ltd.

Photographic images are reproduced with the permission of GlobalsanyaTravel Service. Co., Ltd. All HTML files used in Globalsanya.com are declared to be proprietary developed for use by Globalsanya Travel Service. Co., Ltd. Image files, HTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the express written permission of Globalsanya Travel Service. Co., Ltd.

Please contact us if you have any further queries about our security, privacy or data handling procedures